hzyg Privacy Policy – How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how hzyg ("hzyg", "we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your", "Player") when accessing or using the website hzyg.bet, including all games, betting markets, payment services, promotions, and customer support features available through the platform. By registering an account or continuing to use hzyg.bet, you acknowledge that you have read this Policy and consent to the data practices described herein.

This Policy applies to all personal data collected through hzyg.bet regardless of the device or method used to access the platform — including mobile browsers on Android and iOS, desktop browsers, and any future application interfaces. hzyg is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

Your Privacy at a Glance

1. Information We Collect

hzyg collects personal data in the following categories. We collect only the data necessary to provide, operate, and improve the platform and its services:

• Registration data: your full name, date of birth, Bangladesh mobile number, and chosen password. These are the minimum details required to create a hzyg account and verify that you meet the 21+ age requirement.
• KYC identity documents: government-issued photo identification (such as a National ID card or passport) and proof of residential address. KYC is required before withdrawal processing can be completed.
• Financial data: records of deposits and withdrawals, payment method references (bKash account numbers, Nagad numbers, Rocket numbers, card last-four digits), and transaction timestamps. Full payment credentials are never stored on hzyg servers.
• Gameplay and betting history: records of games played, wagers placed, win/loss outcomes, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, and fraud detection.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, and session identifiers. This data is used to ensure platform security, prevent duplicate account creation, and diagnose technical issues.
• Communications data: records of messages, emails, and support tickets exchanged between you and the hzyg customer support team. These records are retained to ensure continuity of support and to resolve disputes.

hzyg does not collect sensitive personal data beyond what is described above. We do not collect biometric data, health information, political opinions, or religious affiliation. We do not harvest data from your contacts, SMS messages, or social media accounts.

2. How We Use Your Information

hzyg uses the personal data it collects strictly for the following purposes. We do not use your data for purposes beyond what is listed here without obtaining your explicit consent first:

• Account creation and management: to register your account, verify your identity, maintain your player profile, and manage account settings including responsible gaming tools such as deposit limits and self-exclusion.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to maintain transaction records; and to comply with anti-money laundering (AML) obligations.
• Platform security and fraud prevention: to detect and prevent fraud, bonus abuse, multiple account registrations, and other prohibited conduct as defined in the hzyg Terms and Conditions.
• Customer support: to respond to your queries, resolve disputes, process responsible gaming requests such as self-exclusion or deposit limits, and maintain a record of our communications for quality assurance purposes.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data for the purpose of improving platform performance, identifying popular features, and resolving technical issues. No individually identifiable data is used in analytics reports.
• Promotional communications: to send you bonus offers, promotional updates, and platform news — but only if you have opted in to receive such communications during registration or through your account settings. You may opt out at any time.

hzyg does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. Responsible gaming flags and account risk assessments involve human oversight before any restrictive action is taken.

3. Legal Basis for Processing

hzyg processes personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing required to fulfil the agreement between you and hzyg — including account management, payment processing, and delivery of the gaming and betting services you requested.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering (AML) regulations, age verification requirements, and lawful requests from competent regulatory or law enforcement authorities.
• Legitimate interests: processing carried out in hzyg's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving service quality — provided these interests do not override your fundamental rights.
• Consent: processing based on your explicit opt-in consent — primarily for receiving promotional emails and marketing communications. You may withdraw your consent at any time through your account settings or by contacting [email protected].

4. Sharing Your Information

hzyg does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: we share your payment method reference data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing your deposit and withdrawal requests. Payment processors operate under their own privacy policies and security standards.
• Game providers: we share your account session token with certified game providers (including Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to authenticate your session and enable gameplay. Game providers receive only the minimum data necessary for session authentication.
• Regulatory and law enforcement authorities: we may disclose personal data to competent regulatory bodies or law enforcement authorities where required to do so by law or in response to a valid legal process, including anti-money laundering investigations and fraud inquiries.
• Service providers: we engage trusted third-party technology providers for platform hosting, analytics, and security services. These providers process data only on hzyg's instructions, are bound by confidentiality obligations, and are not permitted to use the data for their own purposes.

5. Payment Data and Financial Information

hzyg handles financial data with the highest level of care. Full payment credentials — including bKash PINs, Nagad PINs, card numbers, and bank account details — are never stored on hzyg servers. All payment transactions are processed through the secure infrastructure of the relevant payment service provider. hzyg retains only the payment method reference (such as the last four digits of a card or the registered mobile number associated with a bKash or Nagad account) to enable withdrawal routing and account verification.

All deposit and withdrawal transactions on hzyg are conducted in Bangladeshi Taka (BDT). Transaction records are retained for a minimum of five years to comply with applicable financial record-keeping requirements. Players may request a statement of their transaction history at any time by contacting [email protected].

6. Cookies and Tracking Technologies

hzyg uses cookies and similar technologies to keep the platform functional and to understand how players interact with it. The following categories of cookies are in use on hzyg.bet:

• Essential session cookies: required for login persistence, security token management, and core platform functionality. These cannot be disabled without breaking the site experience.
• Analytics cookies: used to collect anonymised, aggregated data about how players navigate the platform — including which pages are visited most frequently and where technical errors occur. This data informs platform improvements and does not identify individual users.
• Preference cookies: used to remember your language and display preferences so that you do not need to reset them each time you visit the platform. These cookies expire at the end of each browser session unless you select a persistent preference.

hzyg does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts on hzyg.bet. You may manage cookie preferences through your browser settings. Disabling essential cookies will impair platform functionality. Disabling analytics or preference cookies will not affect your ability to play games or process transactions.

7. Data Retention

hzyg retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account's existence plus a minimum of five years following account closure; KYC and identity documents are retained for a minimum of five years following account closure to comply with AML obligations; transaction records are retained for a minimum of five years; support and communications records are retained for three years; anonymised analytics data may be retained indefinitely.

Upon the expiry of the applicable retention period, hzyg will securely delete or anonymise your personal data. Requests for early deletion may be submitted to [email protected], subject to hzyg's legal obligations to retain certain categories of data. If a legal hold or regulatory investigation is active at the time a deletion request is received, hzyg may delay deletion until the hold is lifted.

8. Your Rights

As a user of hzyg, you hold the following rights in respect of your personal data. To exercise any of these rights, contact hzyg at [email protected]. We will respond to all data rights requests within 30 days of receipt:

• Right of access: you may request a copy of all personal data hzyg holds about you, including a description of how it is processed and the purposes for which it is used.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you. Corrections to your name, date of birth, or contact details can also be initiated through account settings or by contacting support.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hzyg's legal obligations to retain certain data categories.
• Right to restrict processing: you may request that hzyg limits the processing of your personal data to storage only while a dispute about accuracy or legitimate interest is being resolved.
• Right to withdraw consent: where processing is based on your consent (for example, promotional emails), you may withdraw that consent at any time through your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

hzyg will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive. In such cases, hzyg may charge a reasonable administrative fee or decline to act, with reasons provided in writing.

9. Security Measures

hzyg implements a layered approach to data security. All data transmitted between your device and hzyg servers is encrypted using SSL (Secure Socket Layer) technology. Account access is protected by password authentication and optional two-factor authentication (2FA) via OTP sent to your registered Bangladesh mobile number. Our servers are hosted in secure data centre environments with access controls, intrusion detection, and routine security audits.

While hzyg takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your login credentials confidential and for reporting suspected unauthorised access to [email protected] immediately. hzyg will notify affected players promptly in the event of a data breach that poses a material risk to their rights or interests.

10. Children's Privacy

hzyg is strictly an adult platform. The minimum age to register and use hzyg is 21 years. We do not knowingly collect personal data from persons below the age of 21. If you believe that a person under the age of 21 has registered an account on hzyg.bet, please notify us immediately at [email protected]. Upon confirmation, we will delete all data associated with the underage account and close it permanently. Parents and guardians in Bangladesh are encouraged to use parental control tools available through Android and iOS device settings to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

hzyg reserves the right to update or revise this Privacy Policy at any time. The most current version of the Policy is always published at hzyg.bet/privacy-policy, with the effective date indicated at the top of the page. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — hzyg will notify registered players via their registered mobile number or email address.

Your continued use of hzyg.bet following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the platform and contact [email protected] to close your account and request deletion of your personal data.

12. Contact and Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how hzyg handles your personal data, please contact our support team. All privacy-related requests are handled confidentially and responded to within 30 days.